Returns & Shipping
Returns & Exchange Policy:
You may return unopened, undamaged, unused items in the original packaging within 30 days of delivery for a full refund. (All returns and exchanges are subject to inspection) If the item is found to be damaged or worn, we will not issue a refund or exchange. We will also pay for the shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Returns are simple. Just follow these steps:
1. Box up your items with the original packaging if possible. Be sure to remove any existing labels from the packaging.
2. Take the package to one of the shipping carrier's locations, then send to:
EMPOWER YOUR CHANGE®
7206 Avenue M. 1FL. Brooklyn, NY 11234
EMPOWER YOUR CHANGE® charges a 15% restocking fee.
Several types of goods are exempt from being returned, products that are intimate or sanitary goods.
Additional non-returnable items: Gift cards, Downloadable software products and some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
* Any item not in its original condition/damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
When the return is received and inspected, we'll send you an email to notify you that we have received your returned item. We'll also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically apply to your credit card or original method of payment, within 15 business days.
Sale items (if applicable)
Regular-priced and sales items are returnable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same, send us an email at firstname.lastname@example.org and send your item to 7206 Avenue M, 1FL Brooklyn New York US 11234.
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mail to you.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be ship to international destinations.
NOTE: For international Consignee: Blue Crown Club LLC and EMPOWER YOUR CHANGE® LLC are not responsible for any charges that may occur when the shipment reaches your country custom border. You’re responsible for paying any and all charges that may arise with customs. We use shipping carriers UPS & DHL
You will be responsible for paying the shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the checkout page with an email confirmation.
Please note that the shipping rates for items we sell are weight-based. So, to reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Return or Exchange information:
EMPOWER YOUR CHANGE®
7206 Avenue M, 1FL, Brooklyn, NY, 11234